Support after handover
Support is defined in writing for each project. There is no automatic free lifetime support or unlimited revisions.
Standard handover
Agreed source code, setup and deployment notes, a testing summary and a handover walkthrough where included. Any bug-reporting window is defined in the signed agreement.
Maintenance plan
A paid plan may include a defined number of hours or tasks, scoped bug fixes, dependency and security update checks, backup verification where configured and a maintenance summary.
Priority support
Priority response targets and emergency escalation are available only if agreed and priced. Response time is not the same as resolution time; resolution depends on diagnosis, access and third parties.
Exclusions and recurring costs
New features, redesigns, content entry, third-party outages, hosting, domains, paid APIs and subscriptions are excluded unless explicitly included. The client should retain ownership of essential accounts and billing wherever practical.
How to request support
Use [PROFESSIONAL_EMAIL] after replacing it with a monitored support address. Include the affected page, steps to reproduce and relevant screenshots; never send passwords, API keys or other secrets.